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General Help

Uncomplicated Returns

Products from this online-shop can be exchanged within 14 days of receipt.

If the item has been produced with personalised specifications (i.e. if you used a personal line of text) then we cannot cancel your order, however, we are very fair. If you are not satisfied with a personalised t-shirt, simply contact our helpful Service Team. As long as a football jersey-set for the entire team does not need to be exchanged, we are very accommodating.

If the ordered item contains defects (e.g. because of a printing error), then we will obviously take the product back, reimburse your money or send a error-free shirt.

High Product Quality

Popular brand names from leading t-shirt producers: American Apparel, Trigema, Hanes, Puma, Dickie and many more!
High-quality Printing Technology
Flex and flock printing: durable prints, no fading
Special printing: Glitter or metallic print colours
Digital printing: for photos
Shipping within 24 to 48 hours after order placement and payment

Security

Secure shopping with SSL encryption:
All of your personal data will be securely transferred with SSL encryption, so that it cannot be seen by a third party. As an established and trustworthy vendor, Spreadshirt will ensure a secure and reliable payment processing.

Privacy

Spreadshirt does not use customer data for promotional purposes, except when you have expressly given us your permission. You can change your consent at any time.

The necessary data for the business transaction will be saved and within the scope of the order processing will be given to associated companies if necessary. Of course, all personal data will be handled confidentially.



Satisfaction Guarantee

Still not received anything 2-3 workdays after shipping confirmation?

After goods have been shipped you will receive another confirmation email. If you do not receive the products within 2 to 3 working days of this email being sent (orders from islands or foreign countries may incur a longer delivery time), the delivery company is responsible for the delay. In such case, please do not hesitate to contact us at service@spreadshirt.net, stating your order ID number.

14-day right of return

Although most of our products are individually printed, we honour the customer's right to return unworn and unwashed products. WARNING: In accordance with legal regulations, products specifically configured to meet demands (particularly personalised texts) or clearly tailored to meet personal requirements of a customer cannot be returned. We will reimburse the delivery costs for canceled orders valued at or above 40 €. Due to high postal fees for such deliveries (e.g. 8.50 € for an A4 envelope), please make sure to correctly stamp all returning packages. Reimbursements will be paid ex post. Before returning any product, please contact our Customer Service at service@spreadshirt.net. Or simply reply to our confirmation email. IMPORTANT: Since all personally configured returned goods go more or less to waste, we recommend that you order a test product prior to placing large orders - that way you can see first-hand the quality and size of our products. This trial would avoid unneeded reclamations, help us greatly and help preserve the environment by creating less waste.

Product defects

Despite our strict controls, product defects and print mistakes sometimes do occur. All defective products will be exchanged or refunded immediately and without question. In this case, Spreadshirt will refund all postage costs. Please make sure to correctly stamp all returning packages. We will reimburse all postage expenses ex post. Please do not return anything before contacting our Customer Service at service@spreadshirt.net, explaining the defect and stating the order number. Spreadshirt will tailor an individual exchange process. Our Customer Service will let you know about this procedure.



Payments

Easy payment by credit card or advance payment

Payment is currently possible using advance payment or credit card (Visa, American Express, Mastercard, Diners Club). Only credit card payment ensures that your order is immediately processed and a confirmation email is sent upon completion. Please note: if you choose advance payment, products will only be delivered once payment is received. This may cause a delay of up to 3 working days.

International payments

For several countries, you can also pay by bank transfer to Spreadshirt's German bank account. The transaction currency is the Euro. You will receive a confirmation email immediately after completing your order with bank details and the subject heading for the cash transfer. Please note that with bank transfers, products are delivered only once we receive the transfer, which may cause a delivery delay of about 3 working days.

For customers from Switzerland, Spreadshirt has a Swiss account available.

Customers from the EU can avoid high transaction fees by using Spreadshirt's IBAN and BIC/SWIFT code. Please ask your bank about possible charges before placing your order. Spreadshirt cannot participate in foreign payment fees. Orders will be processed only once we receive the total amount of the bill.

Credit card payments

Spreadshirt accepts Visa, American Express and Mastercard.

Order from non-EU countries (e.g. Switzerland, Norway)

The gross price of goods in Germany corresponds to the net price for orders from non-EU countries. Customs may possibly levy import taxes to the order if a certain order is exceeded; this will be the responsibility of the recipient. (e.g. Switzerland, Norway: The Swiss VAT amounting to 7.6% of the value of the goods will be added. Orders from Switzerland valued up to approximately €40 are duty-free).



Safety and Privacy

What type of information does Spreadshirt save?

All data required for the transactions is saved and if necessary distributed to our partners to process your order. All personal data is kept in full confidence.

What does Spreadshirt use your information for?

Spreadshirt saves your data exclusively for processing your order. No data will be transmitted to or saved by third parties. Spreadshirt will not use your data for advertising purposes unless you give your express consent. This consent can be withdrawn at any time.

How does Spreadshirt protect your data?

In order to insure the safety of your payment transactions, Spreadshirt uses the SSL (Secure Socket Layer) certificate to encrypt all transmitted data. Your personal data is kept confidential. Spreadshirt does not send any unrequested emails; you will receive mailings from us (e.g. with information about new products or designs) only if you sign up for them. Cancellation from these mailings is possible at any time.